If products arrive in a damaged condition, the customer must make a note on the courier's consignment note. It is the customer's responsibility to notify V2point0 Pte Ltd (operator of www.grado.com.sg) 3 days of receipt by e-mail at firstname.lastname@example.org.
It is the customer's responsibility to sign for the correct number of packages as shown on the courier's consignment note and report any shortages to V2point0 Pte Ltd within 3 days of receipt by e-mail.
All goods must be checked thoroughly prior to signing at time of delivery as neither V2point0 Pte Ltd nor our couriers can be held responsible for any claims for damages or shortages arising thereafter.
It is the customer's responsibility to notify V2point0 Pte Ltd of any incorrect goods supplied within 3 days of receipt.
V2point0 Pte Ltd will not accept any liability for products lost in transit unless notified within 10 days of the expected delivery date.
Potential replacement of damaged or defective goods will only be made after receipt and inspection of said goods by V2point0 Pte Ltd personnel at their premises. All returns must be with the original manufacturers packaging.
The above terms do not affect your statutory rights. Warranty claims if you wish to make a claim under the manufacturer's guarantee or in respect of your statutory rights, please contact V2point0 Pte Ltd giving full details of the problem. We will then contact you to arrange an appropriate solution to the problem. Usually this will involve our collecting the products from you (in accordance with our returns policy) for a repair or replacement.
Any products that are to be returned to us must be returned in accordance with our returns policy. The version of the returns policy that applies will be the version in force at the time the return is made. Failure to comply with this policy may delay processing of your return and of any refund, repair or replacement.
Please direct any questions in regards to our returns policy to:
V2POINT0 Pte. Ltd.
(Reg No 201310292W)
Suite 27-15, 10 Anson Rd